23 Beaconsfield Road, Blackheath, London SE3 7LN
Tel: +44 (0) 7914 503 386
After six years in retail, and completion of a Fashion Marketing degree at Manchester Metropolitan University I am a firm believer that everyone can improve their skills and develop new ones through the challenges of study or work. I therefore aim to do this everyday to achieve my personal life goals and work-set targets. I am a hard-working, team player and I enjoy exceeding personal and professional targets; achieving above expectations is my motivation.
Low Profile Ltd Merchandising Experience 2 Weeks July 2014
Two weeks work experience shadowing Head of Merchandising/Senior Allocators for both Hawes and Curtis and Ghost.
Working with the senior allocator and merchandisers; communicating with them, the deign team and store management to discuss stock issues and availability.
Understanding how stock orders are placed, fabric is sourced and purchased and helping the Senior Allocator with incoming deliveries and allocating or replenishing stores from the units.
Learning how the company uses Excel to manage stock and deliveries and using Cubes.
Store visits with Senior Allocator, looking at stock use in VM and stock needs as a whole.
Hawes and Curtis Manchester Trafford, Full Time Supervisor Aug 2013- July 2014
Supporting Management: organising staff members for daily tasks, setting standards, creating an exciting store atmosphere to encourage better sales and achieve targets. Be responsible and honest so any situations can be quickly and easily resolved, thinking logically and commercially.
Customer service: building customer relationships using my communication skills, dealing with problems and complaints, till and fitting room manner, refunds and exchanges.
Visual Merchandising: creating my own shop floor and displays, mannequins and windows from VM’s instructions and changing areas of the shop floor based on stock availability and personal commercial awareness.
Staff Training: I also organised staff training to improve standards, service and product knowledge on suits, fits and fabrics in store developing power points and an interactive workbook. I also created a store visual merchandising guide to help staff members when creating displays and putting products out correctly on the shop floor. Both are available on my website above.
Other: I have also developed Excel spreadsheets which we use in-store to monitor figures on a daily, weekly, monthly and quarterly basis.
Charles Tyrwhitt Manchester, PT Sales 16 hrs Aug 2012- June 2013
Customer service: building customer relationships using my communication skills, client book, till and fitting room manner, personal tailoring.
Visual Merchandising: creating my own shop floor and displays, mannequins and windows from VM’s instructions and personal commercial awareness.
Basic sales role: tills (opening and closing), stock checks, transfers, cleaning, customer service, communication with colleagues, and understanding of essential KPI’s.
Gant UK March 2009 – June 2012
Part-Time Supervisor, Manchester. October 2010 – June 2012
Key holder, tills (opening and closing), and end of day reports, conference calls, stock control, delegation of daily tasks to colleagues.
Customer Service: 100% mystery shop.
Head Office Sales Room Assistant, Knightsbidge. December 2010 – January 2011
Working with a variety of people of varying levels to ensure show rooms were suitable to their needs and clearly represented the brand.
Looking after clients needs to ensure they felt comfortable and cared for whilst the buying process took place.
Visual merchandising of the show rooms.
Ladies Brand Manager, House of Fraser, Bluewater March 2010 – August 2010
Trade reports, figure sheets and management meetings. Communication with House of Fraser management, concession managers and senior management about improvements, promotional ideas and sharing of information.
Visual merchandising: concession area and mannequins.
Stock management, key holder, tills.
FT Senior Sales Advisor, Canary Wharf March 2009 – March 2010
Supporting management within training for AM position including staff training. (Uncompleted due to brand manager promotion).
Cash handing and stock control: tills opening and closing, banking, transfers, deliveries, stock take.
Customer service: Ladies specialist, customer correspondence.
Dune Canary Wharf, PT Senior Sales March 2008- June 2009
· Customer service: employee of the month, customer service certificate.
Bertie Covent Garden, PT Sales June 2007- Feb 2008
· Basic sales role: excellent customer service, tills, stock checks, cleaning.
Other relevant experience
Marks and Spencer’s Head Office Buying work experience 2 weeks, June 2011
Two weeks fashion buying experience. (‘Limited’ Collection – Lingerie Department)
· SS12 range building and product development.
· Fit sessions to understand the importance of correct fits.
· Taking notes for the contracts and talking to suppliers.
· General errands, organising samples and comp shops.
Level 2 NVQ in Retail
Bronze Duke of Edinburgh
Flute Grade 5
2010 - present
2010 - present
Manchester Metropolitan University 2010-2013
2:1 in BSc(Hons) International Fashion Marketing
Manchester Metropolitan University - Hollings
The university ensured a broad spectrum of knowledge that is applicable in the modern working environment. The areas studied were; International Fashion Marketing, Fashion Business, Creative Fashion marketing, Finance, Logistics, Product Development Applications and Product Development Theory. These were assessed using exams and presentations to gain confidence, creative, computer and communication skills and written assignments to improve report writing and research skills. This included:
· Creative: Developing practical future ranges, marketing campaigns, using computer programs (Word, Excel, Outlook, Corel, Gerber and Photoshop).
· Commercial awareness: Current Fashion Issues looking at the previous, current and future markets in fashion and retailing. We also created commercial campaigns for real brands, looked at fashion retailing as an international business, how fashion companies run and the importance of understanding logistics and costs.
Ravensbourne College of Design and Communication
Sep 2008 – June 2009
Level 3 Merit in Foundation Diploma in Art and Design (Graphic design) and Level 2 Key Skills
Ravensbounes’ Art Foundation allowed us to experience a wide variety of media and look at skills needed in fine art, graphic design, photography and fashion. Although I originally choose fashion, due to my experience at A Level I moved to Graphic design so I could learn new skills. I developed my own luxury men’s footwear retailer and designed and created the brand image and logo, packaging, store design, catalogue and used gold leaf to brand shoes.
Dartford Grammar School for Girls Sep 2000 – June 2008
Art and Design Textiles - B,
ICT - C,
Salters Nuffield AdvancedBiology - C
GCSE:’s 6 A grades and 5 B grades including Maths and English
1. Level 2 NVQ in Retail awarded by Hawke Training.
2. Bronze Duke of Edinburgh award