Work experience

 

Low Profile Ltd      Merchandising Experience 2 Weeks                          July 2014

 

• Two weeks work experience shadowing Head of Merchandising/Senior Allocators for both Hawes and Curtis and Ghost.

• Working with the senior allocator and merchandisers; communicating with them, the deign team and store management to discuss stock issues and availability.

• Understanding how stock orders are placed, fabric is sourced and purchased and helping the Senior Allocator with incoming deliveries and allocating or replenishing stores from the units.

• Learning how the company uses Excel to manage stock and deliveries and using Cubes.

• Store visits with Senior Allocator, looking at stock use in VM and stock needs as a whole.

 

Hawes and Curtis    Manchester Trafford, Full Time Supervisor    Aug 2013- July 2014 

                            

• Supporting Management: organising staff members for daily tasks, setting standards, creating an exciting store atmosphere to encourage better sales and achieve targets. Be responsible and honest so any situations can be quickly and easily resolved, thinking logically and commercially.

• Customer service: building customer relationships using my communication skills, dealing with problems and complaints, till and fitting room manner, refunds and exchanges.

• Visual Merchandising: creating my own shop floor and displays, mannequins and windows from VM’s instructions and changing areas of the shop floor based on stock availability and personal commercial awareness.

• Staff Training: I also organised staff training to improve standards, service and product knowledge on suits, fits and fabrics in store developing power points and an interactive workbook. I also created a store visual merchandising guide to help staff members when creating displays and putting products out correctly on the shop floor. Both are available on my website above.

• Other: I have also developed Excel spreadsheets which we use in-store to monitor figures on a daily, weekly, monthly and quarterly basis. 

Charles Tyrwhitt     Manchester, PT Sales 16 hrs     Aug 2012- June 2013

• Customer service: building customer relationships using my communication skills, client book, till and fitting room manner, personal tailoring.

• Visual Merchandising: creating my own shop floor and displays, mannequins and windows from VM’s instructions and personal commercial awareness.

• Basic sales role: tills (opening and closing), stock checks, transfers, cleaning, customer service, communication with colleagues, and understanding of essential KPI’s.

 

 

Gant UK                                                                      March 2009 – June 2012

 

Part-Time Supervisor, Manchester.                               October 2010 – June 2012

• Key holder, tills (opening and closing), and end of day reports, conference calls, stock control, delegation of daily tasks to colleagues.

• Customer Service: 100% mystery shop.

 

Head Office Sales Room Assistant, Knightsbidge.           December 2010 – January 2011

• Working with a variety of people of varying levels to ensure show rooms were suitable to their needs and clearly represented the brand.

• Looking after clients needs to ensure they felt comfortable and cared for whilst the buying process took place.

• Visual merchandising of the show rooms.

 

Ladies Brand Manager, House of Fraser, Bluewater         March 2010 – August 2010

• Trade reports, figure sheets and management meetings. Communication with House of Fraser management, concession managers and senior management about improvements, promotional ideas and sharing of information.

• Visual merchandising: concession area and mannequins.

• Stock management, key holder, tills.

 

FT Senior Sales Advisor, Canary Wharf                            March 2009 – March 2010

• Supporting management within training for AM position including staff training. (Uncompleted due to brand manager promotion).

• Cash handing and stock control: tills opening and closing, banking, transfers, deliveries, stock take.

• Customer service: Ladies specialist, customer correspondence.

Dune     Canary Wharf, PT Senior Sales         March 2008- June 2009

·     Customer service: employee of the month, customer service certificate.

Bertie     Covent Garden, PT Sales            June 2007- Feb 2008

·     Basic sales role: excellent customer service, tills, stock checks, cleaning.

 

Other relevant experience

 

 

Marks and Spencer’s Head Office Buying work experience    2 weeks, June 2011

 

Two weeks fashion buying experience. (‘Limited’ Collection – Lingerie Department)

·     SS12 range building and product development.

·     Fit sessions to understand the importance of correct fits.

·     Taking notes for the contracts and talking to suppliers.

·     General errands, organising samples and comp shops.